Refund policy

At QUALITY OF LIFE, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns of eligible products within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be returned in original packaging
  • Proof of purchase is required
  • Certain items such as final sale or clearance products may not be eligible for return

For safety and hygiene reasons, opened or used consumable products may not be eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product and packaging (if applicable)

We will arrange a replacement, refund, or store credit depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged or defective upon arrival
  • The wrong item was shipped
  • The return is due to an error on our part

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.

Order Cancellations

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, it must follow the standard return process.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Digital or downloadable products
  • Final sale or clearance items
  • Opened consumable products (unless defective or incorrect)

Contact Us

If you have any questions about this Refund Policy, please contact us:

QUALITY OF LIFE
Website: https://iqualityoflife.online
Email: support@iqualityoflife.online
Phone: +1 562-266-5681

Address:
776 Iranistan Ave
Bridgeport, CT 06605
United States

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)