Shipping policy
At QUALITY OF LIFE, we aim to process and deliver your orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and holidays.
During high order volume periods, processing times may be slightly delayed.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.
Estimated Delivery Times
Estimated delivery times are as follows:
United States
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–5 business days (if available)
International Orders (if applicable)
- Standard International Shipping: 7–21 business days
Delivery times are estimates only and may vary depending on carrier delays, weather conditions, and customs processing.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow up to 24–48 hours for tracking updates to appear in the carrier system.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by their country.
These charges are not included in the product or shipping cost unless otherwise stated.
Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to circumstances outside our control, including:
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays
- Incorrect shipping information
We are not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos (if applicable)
We will work with the carrier to resolve the issue and provide an appropriate solution.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
QUALITY OF LIFE
Website: https://iqualityoflife.online
Email: support@iqualityoflife.online
Phone: +1 562-266-5681
Address:
776 Iranistan Ave
Bridgeport, CT 06605
United States
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)